Overview

This module will take approximately 30 minutes to complete and includes the following elements. 

• A description of the nature of triage
• The benefits of administrative ownership of signposting for patients
• A case study
• A multiple choice questionnaire to assess your knowledge
• A list of resources for further reading

Goals

During this course you will learn:

• What is meant by the term triage.
• How administrative staff can assist with signposting patients.
• The pros and cons of administrative triage.
• The potential pitfalls and strategies to avoid these.
• How to audit outcomes from administrative triage.
• The view of the regulator regarding administrative triage.
• Where to look for further help and advice.

Topics covered