Overview

This module will take approximately 30 minutes and includes the following elements:

• The importance of effective communication at work.
• Verbal and non-verbal communication.
• How to meet the communication and language needs of others.
• How to promote effective communication.
• Information around confidentiality and privacy.

Goals

During this course you will learn about:

• The use of different communication styles.
• The importance of effective communication at work.
• Appropriate verbal and non-verbal communication.
• The communication and language needs, wishes and preference of individuals. 
• Effective communication.
• The principles and practice relating to confidentiality.
• How to support the use of appropriate communication.

Topics covered