Overview

This module will take approximately 30 minutes to complete and includes the following elements. 

• The nature of aggression and why people may become angry or violent.
• Recognizing the early and later signs of aggression.
• A strategy for de-escalation in aggressive situations.
• A case study that exemplifies some of the learning from the module.
• A list of resources for further reading.
• A five question multiple-choice assessment to test your understanding from this module.

Goals

During this course you will learn about:

• The causes of violence and aggression.
• The prevalence of violence and aggression targeted at people delivering healthcare.
• The types of aggression.
• The signs of potential aggression.
• Techniques of de-escalation.
• The meaning of the term reasonable force.
• Where else to look for further help and advice.

Topics covered