Communication

Overview

• Designed for primary care staff to assist with their understanding of communication and how to apply this understanding to their work. 
• Contains a case study and multiple-choice questions.  

Goals

• Understand the importance of effective communication at work.
• Understand how to meet the communication and language needs, wishes and preference of individuals.
• Understand how to promote effective communication.
• Understand the principles and practice relating to confidentiality.
• Use appropriate verbal and non-verbal communication.
• Support the use of appropriate communication.

Topics covered