Overview

• This module is designed for all primary care staff to assist with their understanding of Customer Care and how this information should be applied in their daily working lives in primary care.
• The course contains a case study and multiple-choice questions.

Goals

During this course you will learn:

• What customer care is.​
• What controversy surrounds the topic.​
• What elements of communication are important.​
• How to cope with challenging situations.​
• How to handle complaints.​
• What good customer care looks like.​
• About the barriers to good customer care.​
• Where to look for further help and advice.

Topics covered